When you get complaints from your customers about poor customer service, it is frustrating. What is even more frustrating is you do "damage control" because your customer support team could not do a great job. However, you know damage control is not the ultimate solution. If you had a good customer support team to effectively handle issues, you no longer need to do damage control. With Integra, you don't get ordinary customer support people; you get customer support professionals who are experts in customer psychology. This psychology based customer care approach focuses on customer delight rather than mere customer satisfaction. You no longer have to worry about unhappy customers spreading negative comments about your business. In fact you would gain new business through the positive messages sent by your delighted customers.
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